Allichat is an AI powered chatbot, created in partnership with youth leaders of Scotland and the NHS, that uses therapeutic care practices delivered through a conversational UI to teach emotional literacy and intelligence to young people.
Project Overview
Role Lead UX Designer
Team NHS, Stirling Council, Stirling Youth Leaders, Voxsio
Process Co-creation full-scale design process with young people, Stirling Council and NHS NSS
Software Sketch, InVision, Keynote, Miro, iMovie
Project Length 1 Year
Challenge
To reduce negative stigma around mental health by encouraging open and frank conversations about mental wellbeing in young people and their support networks.
To make the design process inclusive and engaging for the young people involved to get the most out of their talent and expertise.
Approach
I led the product development, user experience, conversational architecture and UI design/branding along with all design engagements.
I ran the discovery phase, researching existing approaches to similar challenges. I also led the co-creation aspect with young people, engaging them along with the other stakeholders throughout the design and discovery phases of the project. I adapted all of the ‘traditional’ deliverables that would come from a design project to be engaging, relatable and transparent to the citizens we worked with.
Once the beta release was finalised, I structured ongoing user research and feedback from test users.
Image Description Storyboard scenes with post it notes gathered around each section. Each post it has points of feedback taken from a feedback group written on it.
Result
Allichat is currently in its Beta version of testing with schools in Stirling. It is due to be released fully by the end of 2019. Due to the large success of the product, further investment was secured by multiple parties, including the NHS.
Image Description Three iPhone images which display, from left to right, the Allichat home screen, activities screen and programme screen
Image Description Initial iteration of Allichat branding. A black cat wearing a lab coat waving.
Image Description Final iteration of Allichat branding. A black cat wearing a lab coat waving wearing glasses and playing with a ball of yarn.
Image Description Three iPhone devices displaying, from left to right, Allichat’s Crisis mode in chat, emotional colour wheel and onboarding screen sample
Project Highlights
Image Description Emily standing on stage in from of a presentation slide displaying Allichat on a mobile device. Taken during the Civtech 3.0 Demo Day, February 2019
Image Description Four members of the Voxsio team standing in front of a white background smiling and pulling silly poses.
Media
Tech to aid young people with mental health issues among CivTech prototypes
Stirling’s young people lead the way in pioneering mental health challenge
Stirling’s young people and schools shortlisted for national awards
Starting the mental health conversation
Stirling’s youth praised for pioneering mental health work
Stirling’s young people and schools shortlisted for national awards